Our Breakthrough Narratives
Optimizing revenue process within the healthcare landscape
At Trivelo, we bridge the gap between business insights and technological capabilities. Leveraging our extensive experience in healthcare management services organizations (MSO) and accountable care organizations (ACO), we bring a comprehensive understanding of the entire Revenue Cycle Management (RCM) process. Our focus goes beyond merely addressing technical issues; we are committed to solving your business needs and driving meaningful outcomes.
Technology is reshaping the healthcare industry’s Revenue Cycle Management (RCM) by enhancing efficiency, accuracy, and financial outcomes. Trivelo is here to elevate your business with innovative solutions:
Advanced Data Analytics: Leveraging predictive analytics to identify trends, forecast revenue, and support data-driven financial decisions.
Automation & Process Improvements: From eligibility roster management to claims submission, automating routine tasks minimizes errors and accelerates processes. Our expertise in utilization management, billing, and coding ensures optimal workflow efficiency.
Interoperability: Seamlessly integrating Electronic Health Records (EHR) with billing systems facilitates efficient data exchange (both EDI and non-EDI), significantly reducing billing errors and delays.
These cutting-edge innovations collectively optimize RCM, resulting in superior financial management for healthcare organizations. Our commitment is crafting tailored technological solutions that seamlessly integrate with your business.
Transforming Business Operations with Low Code/No Code Solutions
A federal operations solutions provider used in-house and partner vendors to ensure the staffing target was met for a contact center contract. The problem arose from the multiple systems used to onboard staff, with each system producing employee data files at varying times. Although the data structure of employee files was consistent, the schedule made it difficult to gather the information necessary to reduce onboarding time.
Employing low code/no code solutions from the Microsoft 365 ecosystem, we set a goal to develop a process of ingesting data files using content understanding, processing, and compliance. The capabilities implemented automated and optimized the onboarding lifecycle. This reduced the transfer and consumption of employee data across multiple systems by 60%.
The implementation process was swift and straightforward:
Requirement and Iteration: Adhering to sound engineering practices, we partnered with individual vendors to schedule platform rollout. The platform was continuously refined based on feedback.
Training: Our team provided a series of training sessions, focusing on knowledge transfer, system and process documentation, and overall exposure to the platform. Our training also focused on empowering their technical and non-technical staff to create and customize applications to address specific business problems using the same platform implemented.
Full Rollout: After successful vendor participation, the platform was rolled out across the enterprise.
The impact of the low code/no code applications was immediate and significant:
- Improved Efficiency: The management of data files became more accurate and less time-consuming. The real-time data integration enabled front-line managers to make informed decisions quickly.
- Enhanced Customer Experience: The streamlined process enabled the operator to achieve staffing targets a week ahead of schedule.
- Cost Savings: The reduction in manual data transfer among vendors improved efficiency and led to significant cost savings. Quality of employee data improved by 70%, avoiding repeat submission of employee forms.
In the heart of Filipino culture lies a profound value known as “Kapwa.” This concept, deeply rooted in the Filipino psyche, emphasizes shared identity, empathy, and caring for others. It is a value that transcends individualism and fosters a strong sense of community and interconnectedness. At Trivelo, we believe that incorporating Kapwa into our IT managed services can create a more supportive and innovative environment for our clients.
Understanding Kapwa
Kapwa is more than just a word; it is a way of life. It embodies the idea that we are all connected and that our actions impact those around us. This value encourages us to see others not as separate entities but as extensions of ourselves. By recognizing our shared humanity, we cultivate empathy and compassion, leading to a more harmonious and supportive community.
The Power of Empathy in IT Managed Services
Empathy is at the core of Kapwa. It is the ability to understand and share the feelings of others. In the context of IT managed services, practicing empathy means understanding the unique challenges and needs of our clients. By putting ourselves in their shoes, we can provide tailored solutions that address their specific pain points and help them achieve their business goals. This deep connection fosters a sense of trust and mutual respect, creating a supportive environment where everyone feels valued and understood.
Caring for Clients
Kapwa also emphasizes the importance of caring for others. This goes beyond mere acts of kindness; it involves a genuine commitment.
Kapwa also emphasizes the importance of caring for others. This goes beyond mere acts of kindness; it involves a genuine commitment to the well-being of those around us. At Trivelo, we prioritize the needs of our clients and offer our unwavering support. By providing reliable and efficient IT services, we help our clients focus on what they do best – running their businesses. Our commitment to caring for our clients builds strong, resilient partnerships that thrive on mutual aid and cooperation.
Kapwa in Action at Trivelo
Incorporating Kapwa into our daily operations can have a transformative impact. Whether it’s through proactive communication, personalized service, or going the extra mile to resolve issues, we create a ripple effect of positivity and connection. By embracing this value, we contribute to a culture of empathy and care, making our IT managed services more effective and client-centric.
Kapwa is a powerful reminder of our shared identity and the importance of empathy and caring for others. By embracing this value, Trivelo aims to build a more compassionate and connected world, where our clients feel seen, heard, and valued. Let us strive to live by the principles of Kapwa, fostering a sense of community and shared humanity in everything we do, especially in the realm of IT managed services.